Returns and Refunds

Because you bought online, you may cancel your order within 7 days of receiving it, without giving a reason (Electronic Communications and Transactions Act, section 44).

• The baits must be unused and in their original, sealed packaging.
• You pay the cost of sending the parcel back to us.
• We refund the price of the returned items, and the original delivery fee if you return the whole order, within 30 days of you cancelling.
• This does not apply to custom colours or other baits made specially to your request.

If a bait is faulty, you may return it within 6 months of delivery (Consumer Protection Act, section 56). You choose whether we replace it or refund you, and we pay the return delivery.

Faults include baits that arrive split, badly mis-poured or stuck together in the pack.

These are not faults:

• Normal wear from fishing, such as tears from fish bites, hook holes or casting.
• Damage from heat, sun or storing baits in contact with other tackle.
• The small colour and size differences that come with handmade baits.

If we sent the wrong bait, something is missing, or the parcel arrived damaged, let us know within 48 hours of collecting it, with your GB- order number and a photo. We will send the right item or refund you, at no cost to you.

• WhatsApp us on 067 538 0595 or email geronimocustombaits@gmail.com with your GB- order number, what you are returning and why.
• We will reply with the return details, usually a PUDO locker to send it to.
• Please don't send a parcel back before we have confirmed the return.
• Once it arrives and we have checked it, we will confirm your refund or replacement.

Refunds go back through PayFast to the way you paid, or by EFT to your bank account if that is not possible. Depending on your bank, it can take a few working days to show.

If you want to cancel a paid order before it has been sent, message us as soon as possible. If it has not been packed yet, we will refund you in full.